Preferred Vendor Network (PVN)

Service Categories

How It Works

What We Place

• Cleaning & Turnover

• Floor Care Specialty (strip/wax, stone, carpet/extraction)

• Window & Exterior Care (pressure wash, graffiti/gum)

• AV & Lighting

• IT/Networking (event Wi-Fi, drops, basic streaming)

• Staging & Rentals

• Décor & Soft Goods Rentals

• Florals & Décor

• Kitchen/Bar Reset (post-event cleanup & counts)

• Valet & Transport (incl. shuttles/ADA)

• Restroom & Consumables Program

• Waste & Recycling (event mode)

• Pest Control

• Maintenance & Minor Repairs

• HVAC (light service; escalate licensed work)

• Event Staffing (non-security) (ushers, FOH/BOH, porters)

Security, licensed trades, and government/public procurement are handled via a compliant project-management fee (no referral fee).

Requirements

• W-9/EIN, business license

• COIs (CGL $1M per occurrence / $2M aggregate, Auto, Workers’ Comp as applicable)

• Two trade references

• Service area ZIPs & after-hours availability

• Sample photos or checklists from recent jobs

Standards & Tiers

• Verified — Good fit for:

  • New vendors who meet baseline requirements

  Standards:

  • Docs on file + quick interview

  • Response SLA: ≤ 2 business hours

  What you get:

  • Eligible for matches in your service area

  • Access to checklists and proof standards

• Pro — Good fit for:

  • Consistently on-time teams ready for bigger scopes

  Performance bar (last 90 days):

  • Score: ≥ 85

  • Schedule misses: < 3%

  • Proof compliance: Photo/checklist on every job

  What you get:

  • Priority matching over Verified

  • Access to higher-value, multi-vendor jobs

• Elite — Good fit for:

  • Top performers who thrive under time pressure

  Performance bar (last 12 months):

  • Score: ≥ 90

  • NPS: ≥ 9

  • Coverage: Same-day emergency response

  What you get:

  • First-in-line for premium scopes and repeat clients

  • Featured placement on shortlists and proposals

Higher tiers = higher match priority & larger scopes, and earlier access to premium jobs.

• Scores are calculated from on-time arrival, SLA adherence, proof compliance, issue resolution time, and client feedback.

• Falling below the standard for a tier may result in temporary de-prioritization until performance recovers.

What We Measure (Scorecard)

• On-time readiness

• Turnover time

• SLA adherence

• Proof compliance

• Issue resolution time

• NPS (90-day)

We do not mark up client pricing. Vendor partners fund a 10% success fee for coordination and QA.

• Preferred flow: Client pays E&P → E&P pays Vendor less 10% within 5–7 business days after funds clear.

• Alternative flow: If client pays Vendor directly, Vendor remits 10% to E&P within 5 business days (late fee 1.5%/month).

• Security, licensed trades, and public/government work use a compliant project-management fee instead of a referral/success fee.

Who owns the job records?

W-9/EIN, business license, COIs (CGL $1M/$2M, Auto, Workers’ Comp as applicable), two trade references, service ZIPs, after-hours availability, and sample proof (photos/checklists).

How are jobs assigned?

By category + ZIP radius, weighted by tier, performance score, availability, and job-size fit. We notify the top 2–3 vendors; you must accept/decline within 2 hours and quote within 24–48 hours.

When do I get paid?

Preferred flow: within 5–7 business days after client funds clear to E&P. Disputed portions may be held; undisputed amounts are paid on time.

What proof is required?

Before/after photos or completed checklists with timestamps/GPS (as applicable), plus current COIs on file before service.

Can I leave the network?

Yes—30 days’ notice. Non-circumvent survives for clients we introduced, and any earned success fees remain due.

How do I move up tiers?

Maintain strong on-time arrival, SLA adherence, proof compliance, quick issue-resolution times, and high NPS.

• Pro: 90-day score ≥ 85, schedule misses < 3%

• Elite: 12-month score ≥ 90, NPS ≥ 9, same-day emergency coverage

If you have a question that isn’t listed, email service@easeandprosper.com

Is this pay-to-play?

No. Vendors earn tiers via performance. Fees fund coordination, QA, and reporting.

What are the minimum requirements?

E&P maintains job records, photos, and comms for QA & reporting; vendors may use them to perform the job and for their compliance needs.

What if a vendor underperforms?

We de-prioritize or remove based on scorecard results and incident rules; re-activation requires demonstrated recovery.

Can we use our own vendors?

Yes. We’ll onboard and score them under the same standards and SLAs.

Public/Government jobs?

Managed under a compliant project-management fee (no referral/success fee).

Document Uploads
(Read Before Submitting):

This application does not accept file uploads. After you submit, you’ll receive instructions to provide the required documents.

What you’ll need ready

• W-9/EIN

• Business License

• COIs: CGL $1M/$2M (Auto + Workers’ Comp if applicable)

• Two trade references (name • org • phone/email)

• 3–5 recent job photos or a completed checklist

How you’ll send them (choose one after submit)

1. Reply to our email with attachments — use subject: “PVN Docs – {Your Company} – {Service Category}”

2. Use our secure upload link (we’ll send a private link for drag-and-drop)

3. Attach inside the e-signature packet (if you choose DocuSign/Adobe Sign)

File rules

• Accepted: PDF, JPG, PNG (photos/checklists)

• Name files like: Company_DocumentType_YYYYMMDD.pdf (e.g., RiversideJanitorial_COI_20250115.pdf)

• Put multi-page items in one PDF (e.g., a single COI file)

What happens next

• Quick screen (15 min) → e-sign PVN Agreement → go live.

Questions? service@easeandprosper.com